Acknowledgement (Ack)
Acknowledging an alert is the act of a responder confirming they've seen an incident and are working on it.
An acknowledgement stops further escalation and silences reminder notifications — the signal that the alert is being handled. If no one acknowledges within a set time, escalation moves to the next responder.
Related terms
On-CallOn-call is the rotation that designates who is responsible for responding to incidents at any given time, including outside business hours.Escalation PolicyAn escalation policy defines who gets notified about an incident, in what order, and how an unacknowledged alert escalates to the next responder.IncidentAn incident is a recorded event representing a detected problem with a service, from the moment it is confirmed until it is resolved.
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