Severity

Severity is the classification of how serious an incident is: for example critical, warning, or informational.

Severity drives routing: a critical outage might page on-call by phone, while a warning posts to a channel. Accurate severities keep urgent issues loud and minor ones quiet.

Related terms

Escalation PolicyAn escalation policy defines who gets notified about an incident, in what order, and how an unacknowledged alert escalates to the next responder.False Positive (Alerting)A false positive is an alert that reports a problem which is not actually affecting users: a false alarm.

Start monitoring in minutes

EU-hosted uptime monitoring with multi-location confirmation that kills false alarms, white-label for agencies.

Start Free Trial